SERVICE SUPPORT

At present, the company has more than 10 professional after-sales service engineers as a strong after-sales team, to provide guarantee for customers' after-sales service.

1.Warranty period

Free warranty within one year from the date of equipment acceptance; lifetime technical support.

2.Door repair time

Guangzhou, Shenzhen, Dongguan, Zhongshan, Foshan and other Pearl River Delta cities within 12 working hours of door-to-door maintenance, door-to-door maintenance within 48 hours outside the province. Foreign country is the specific situation (related to visa and other factors).

3.After-sales process

Once the equipment fails, our company will respond and provide remote service support within 6 hours after receiving the maintenance notice from the customer, and analyze the fault cause and try to solve the problem by telephone and video. If the remote communication cannot be solved, except for the force majeure factors, our company will send personnel to the customer for on-site service within 48 hours after receiving the notice.

4.After the warranty period

After the equipment, the supplier shall still train the maintenance personnel on daily basic maintenance of products. If the supplier needs to conduct maintenance, the supplier will still solve the problem as soon as possible, but the demander shall bear the costs of labor and consumables arising therefrom.

5.Exemption from warranty obligations

For the machine failure, abnormal work or damage caused by the following reasons, our company will not undertake the free warranty obligation, will be paid services.

(1) When the machine exceeds the warranty period;

(2) The customer does not use the machine or maintain the machine according to the instruction manual, artificial damage;

(3) natural disasters and other force majeure causes (such as earthquake, fire, etc.).